CRSTBL helps businesses answer customer questions, capture visitor intent, and continuously improve how their products, services, menus, and locations are discovered by customers and AI search systems.
One CRSTBL agent scales with you — from 10 visitors an hour to 100,000.
AI conversations are not just about answers. They are about representing the business behind those answers.
In the next five years, conversational AI will become a normal part of how customers and partners interact with companies. The question is whether these digital entities will carry the business personality, judgment, and ethos that you would expect from their human colleagues. That is the problem we are building CRSTBL to solve.
Companies have become very good at measuring what visitors do, but much less effective at understanding why they do it. CRSTBL fills that gap by capturing customer intent through AI conversations.
| Approach | Visitor Intent Visibility | What It Measures |
|---|---|---|
| Conversational AI CRSTBL's Approach |
Very High | Visitor goals, context, questions, objections, preferences, and buying signals |
| AI Chatbots | High | Questions asked and conversation history |
| Surveys and Feedback | Medium | Self-reported needs and opinions |
| CRM and Marketing Automation | Medium-Low | Lead activity and sales-funnel progression |
| Marketing Attribution | Low | Traffic sources, campaigns, and acquisition channels |
| Heatmaps and Session Replay | Very Low | Clicks, scrolling, cursor movement, and page behavior |
| Website Analytics | Very Low | Pages, sessions, traffic, engagement, and conversions |
Real video demos for your industry. See exactly how the AI works, then request a live walkthrough built around your business.
CRSTA and Cumae work independently.
One manages agent conversations;
the other organizes and publishes them to LLM chatbots.
Together, they are the flywheel of your AEO system.
One platform, three account tiers. You choose the tier that matches your organizations, locations, and channels, then add the agents you need — see full plans on the CRSTA pricing page.
Independent businesses and small operating groups. One organization, up to 5 locations, website agent.
Chains, franchises, and multi-entity operators. Up to 10 organizations and 50 locations, website and kiosk agents, CRSTBL dashboard.
Large, complex, or integrated organizations. Custom organization and location scope, custom app integration, dedicated support.
Cumae — pronounced “Cue-Me” — controls how external AI systems access your business information. It is priced separately from CRSTA. The hosted discovery page is included with every CRSTBL account; paid plans build the authoritative profile behind it.
A crawlable page built from your business data, structured so AI chatbots and LLM search can consume it. Included with every account, including the trial.
Authoritative business profile for approved AI systems, enhanced AI context generation, and website optimization assets you can apply to your own site.
Everything in Base, plus quarterly context refreshes and publishing to new discovery networks as they come online.
Enterprise Impact Model · Distributor Sales Enablement
Safety Equipment & Cleanroom Supplies · North American Manufacturer · $50M+ Annual Revenue
One Platform, express your company’s institutional knowledge across conversations at any touch points.
Your business information becomes both the engine that answers customers today and the signal that keeps AI models current on your brand tomorrow — through a review-and-republish loop, not a black box.
Menus, products, services, hours, locations, and sales knowledge flow into CRSTBL — where they immediately power live AI conversations with visitors and customers.
CRSTBL transforms your business information into an LLM-digestible structure and publishes it to subscribed AI platforms through open AEO/GEO standards — so ChatGPT, Perplexity, and others can answer accurately about your business.
Live conversations surface where your Cumae profile has gaps — missing product details, new customer questions, outdated hours. You (or CRSTBL, on managed plans) review the flagged updates, and the refreshed AEO/GEO file republishes to subscribed LLMs on their next pull.
It’s a loop. Every conversation exposes another gap Cumae can close — then you approve the update, and your AI Discovery footprint gets stronger with each cycle.
Business accounts launch in a day using guided setup. Enterprise networks follow a structured 4–8 week rollout with a dedicated onboarding manager. Both paths skip the traditional software project.
| Step | Description | CRSTA Business | CRSTA Enterprise |
|---|---|---|---|
| 1 | Create Account | 1 Day | < 3 Days |
| 2 | Business Info Validation | 1 Day | < 5 Days |
| 3 | Data and Info | 1 Day | 1–2 Weeks |
| 4 | Conversation Context | 1 Day | 2–3 Weeks |
| 5 | Test Agent Conversations | 1 Day | 1 Week |
| 6 | Go-Live and Deploy to Website | 1 Day | Custom window |
Enterprise timelines are estimates for a typical multi-location rollout with a dedicated onboarding manager. Complex deployments (large catalogs, avatar builds, integrations) can extend the window; simpler deployments compress it.
CRSTBL helps businesses turn menus, products, services, documents, locations, and sales knowledge into AI-powered conversations customers can use in real time.
Local businesses use CRSTBL to answer customer questions, capture intent, and improve website conversion without adding staff or technical complexity.
Enterprise customers use CRSTBL to connect conversations across locations, catalogs, menus, distributors, and customer segments — revealing demand patterns, information gaps, and business intelligence.
CRSTBL is built by operators and technologists focused on practical AI systems — fast to deploy, easy to maintain, and tied to measurable customer interactions.
Fast answers to the questions we hear most. Each links out to a deeper explainer in the Knowledge Center.
CRSTBL is pronounced “Crystal Ball.” The name reflects the platform’s goal — helping businesses see what customers actually want through conversation. Traditional analytics tells you what customers did; conversations reveal why. Full story: What is CRSTA?
CRSTA is the AI conversation agent behind every CRSTBL deployment. It reads customer questions in natural language, answers from your real business information, and labels every exchange as a stored context. Full explainer: What is CRSTA?
Cumae — pronounced “Cue-Me” — turns your business information into one authoritative profile that approved external AI systems read directly. When a customer asks ChatGPT, Perplexity, Claude, or Gemini about your business, Cumae is the source those systems draw from, so they describe you the way you describe yourself. Full explainer: What is Cumae?
Cumae controls how external AI systems access your business information. CRSTA manages the AI conversations you have with customers directly. They serve different functions and can be used separately or together. Full explainers: What is Cumae? and What is CRSTA?
Helping customers find products, services, or answers through natural conversation instead of menus, search bars, or navigation trees — browsing replaced with dialogue. Full reference: What is Conversational Discovery?
General-purpose AI tools answer from what they were trained on. CRSTBL answers from your business information — the menu, catalog, or service descriptions you provide — and won’t invent things you didn’t give it. Full comparison: CRSTBL vs Traditional Chatbots.
Google Business Profile gets you into Google Maps and Search, but the AI ecosystem is much bigger than Google — and networks like Uber Eats, DoorDash, and Apple, along with independent LLMs, have little reason to use Google’s directory. Cumae is neutral, and it keeps one source current instead of updating Google, Yelp, Facebook, and every delivery app separately. It complements your GBP listing rather than replacing it. Full explainer: What is Cumae?
No. CRSTBL handles routine, repetitive, and discovery-style conversations so staff can focus on the ones that need judgment, negotiation, or relationship-building. The goal is reducing repetitive work and improving customer responsiveness.
Conversations reveal what customers actually want. Traditional analytics shows page views, clicks, and traffic sources; conversations show questions, objections, preferences, and buying intent. Full explainer: What is Customer Intent?
Whether you operate one location or manage a large network, CRSTBL helps you turn customer conversations into clearer answers, better intent data, and more business opportunities.
Work with businesses or AI platforms? Explore CRSTBL partnerships →
