Effective Date: March 13, 2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE CRSTBL PLATFORM. BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS.
CRSTBL Inc. (“CRSTBL,” “we,” “us,” or “our”) operates an AI-powered discovery and execution platform designed to help brands optimize their visibility and engagement within large language model (LLM) environments and AI-powered answer engines. These Terms of Service (“Terms”) govern your access to and use of the CRSTBL platform, software, APIs, and related services (collectively, the “Services”).
“Platform” means the CRSTBL software application, web interface, APIs, and all associated tools and services.
“Client” or “You” means the business entity or individual entering into these Terms.
“User” means any employee, contractor, or agent authorized by Client to access the Platform.
“Content” means all data, text, brand assets, product information, and other materials you submit to the Platform.
“Output” means AI-generated recommendations, reports, discoverability scores, and other results produced by the Platform.
To use the Services, you must:
You are responsible for all activity that occurs under your account. Notify us immediately at legal@crstbl.com if you suspect unauthorized access.
Subject to your compliance with these Terms and timely payment of fees, CRSTBL grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business purposes during the applicable subscription term.
You may not:
CRSTBL retains all right, title, and interest in and to the Platform, including all underlying technology, models, algorithms, methodologies, and improvements thereto. These Terms do not transfer any ownership rights to you.
You retain ownership of all Content you submit to the Platform. By submitting Content, you grant CRSTBL a non-exclusive, worldwide license to use, process, and analyze your Content solely to provide and improve the Services. CRSTBL will not sell or share your Content with third parties except as described in our Privacy Policy.
Subject to these Terms and payment of applicable fees, you own the Outputs generated from your Content. CRSTBL reserves the right to use aggregated and anonymized Output data for product development and research purposes.
Services are provided on a subscription basis. Fees are set forth in your applicable Order Form or Subscription Agreement. Unless otherwise stated:
Each party agrees to protect the other party’s Confidential Information using at least the same degree of care used to protect its own confidential information (but no less than reasonable care). “Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of these Terms; (b) was rightfully known before receipt; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law, provided the receiving party gives prompt written notice where permitted.
CRSTBL’s collection and use of personal data is governed by our Privacy Policy, incorporated herein by reference. If you are subject to the GDPR or CCPA, a separate Data Processing Agreement (DPA) may be required. Please contact privacy@crstbl.com to execute a DPA.
You represent and warrant that you have all necessary rights and consents to submit Content to the Platform, including any personal data contained therein.
You agree not to use the Services to:
THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
CRSTBL DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; (B) ANY OUTPUTS ARE ACCURATE, COMPLETE, OR RELIABLE; OR (C) THE PLATFORM WILL MEET YOUR SPECIFIC BUSINESS REQUIREMENTS. AI-GENERATED OUTPUTS SHOULD BE REVIEWED BY QUALIFIED PERSONNEL BEFORE BEING RELIED UPON FOR BUSINESS DECISIONS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CRSTBL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CRSTBL’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).
You agree to defend, indemnify, and hold harmless CRSTBL and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Services in violation of these Terms; (b) your Content; (c) your violation of any third-party rights; or (d) your violation of any applicable law.
These Terms are effective upon your acceptance and continue until your subscription expires or is terminated. Either party may terminate these Terms upon written notice if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of written notice.
Upon termination: (a) all licenses granted herein immediately terminate; (b) you must cease all use of the Platform; (c) CRSTBL will provide you with a reasonable opportunity to export your Content within 30 days; and (d) all provisions that by their nature should survive termination shall survive, including Sections 5, 7, 10, 11, 12, and 15.
CRSTBL reserves the right to modify these Terms at any time. We will provide notice of material changes by: (a) posting an updated version at crstbl.com/terms; and (b) sending email notice to the address associated with your account at least thirty (30) days prior to the effective date of material changes. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings conducted in Los Angeles County, California.
CLASS ACTION WAIVER: YOU AND CRSTBL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
These Terms, together with any applicable Order Form, Privacy Policy, and DPA, constitute the entire agreement between you and CRSTBL regarding the Services and supersede all prior agreements.
If any provision of these Terms is held to be unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in full force.
Failure to enforce any provision of these Terms does not constitute a waiver of that or any other provision.
You may not assign or transfer these Terms without CRSTBL’s prior written consent. CRSTBL may assign these Terms in connection with a merger, acquisition, or sale of assets.
Neither party will be liable for delays or failures in performance resulting from causes beyond their reasonable control, including acts of God, natural disasters, pandemics, or government actions.
For questions regarding these Terms, please contact:
CRSTBL Inc.
Legal Department
13300 Crossroads Parkway
City of Industry, California 91746
Email: legal@crstbl.com
Website: www.crstbl.com
By using the CRSTBL Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
