by Brooke Fuller | Oct 28, 2025 | Blog
The New Reality We’ve spent years training customer service agents to be polite, responsive, and brand-aligned. Now we’re doing it again—except this time, the agents are code. The shift is already underway. Major retailers are deploying autonomous agents...
by John Chang | Oct 22, 2025 | Blog
Introduction As generative AI becomes a default interface for consumers, the accuracy and trustworthiness of product information depend on who controls the “source of truth.” When users query AI chatbots about nutritional facts, dosages, or skincare ingredients, large...
by John Chang | Oct 21, 2025 | Blog
The convenience store industry is in the midst of a dramatic transformation. At NACS 2025 in Chicago this October, one thing became crystal clear: c-stores are evolving from gas stations with snacks into legitimate food destinations. But as we walked the show floor...
by John Chang | Oct 16, 2025 | Blog
The search landscape is undergoing a seismic shift. As AI agents increasingly mediate the shopping journey, the traditional Google playbook—bidding on keywords to place ads alongside blue links—is becoming obsolete. For retailers and brands, this presents both a...
by John Chang | Oct 15, 2025 | Blog
In an age where consumers increasingly turn to generative AI for product information and recommendations, consumer packaged goods (CPG) companies face a critical challenge: ensuring that the information about their products is accurate, complete, and trustworthy. The...
